At Harvis Food Products, operating under the brand name ShriTal, customer satisfaction and product quality are important to us.
This Refund and Cancellation Policy explains the conditions under which an order may be cancelled, returned, replaced or refunded.
By purchasing a ShriTal product directly from us, you agree to the terms described in this policy.
This policy applies only to products purchased directly from Harvis Food Products through:
Products purchased through Amazon, another online marketplace, a retailer, distributor, dealer or third-party seller will be governed by that seller’s cancellation, return and refund policy.
Customers should contact the platform or seller through which the original purchase was completed.
You may request cancellation of a direct order before it has been packed, invoiced or dispatched.
To request cancellation, contact us immediately and provide:
Submitting a cancellation request does not guarantee cancellation. Once an order has been packed, handed over to a delivery partner or dispatched, it may not be possible to cancel it.
Orders cannot normally be cancelled after dispatch.
Where a dispatched prepaid order is returned to us because the customer:
Any refund approved by us may be issued after deducting applicable shipping, return-shipping, handling or payment-processing costs, to the extent permitted by law.
No deduction will be made where non-delivery occurred because of an error attributable to Harvis Food Products or its authorised delivery partner.
We may cancel an order before delivery in circumstances including:
If we cancel a prepaid order, the amount received for the cancelled product will be refunded through the original payment method unless another method is agreed with the customer.
ShriTal products are packaged food items.
For food-safety and hygiene reasons, products cannot normally be returned or exchanged because of:
These restrictions do not apply where a product is defective, damaged, incorrect, expired at the time of delivery or otherwise eligible under applicable consumer law.
You may request a review if you receive:
Eligibility will be determined after reviewing the order information and supporting evidence.
Please report an eligible product issue within 48 hours of delivery.
Your request should include:
Please retain the product, original packaging and invoice until we complete our review.
Failure to provide sufficient information may delay or prevent us from verifying the request. Nothing in this section limits any right that cannot lawfully be restricted.
After receiving your request, our team may:
A replacement or refund will be provided only after the request has been reviewed and approved.
Submitting a request does not automatically guarantee a replacement or refund.
Depending on the circumstances, product availability and applicable law, we may offer:
Where only part of an order is affected, the replacement or refund may be limited to the affected item or quantity.
Approved replacements are subject to product and delivery availability.
Where the original product is unavailable, we may offer:
Replacement delivery times may vary depending on the destination, stock availability and delivery-service conditions.
Once a refund is approved, it will normally be initiated within 7 to 10 business days.
Refunds will generally be issued through the original payment method used for the purchase.
The time required for the refunded amount to appear in your account may depend on the bank, card issuer, UPI provider, payment gateway or financial institution.
Harvis Food Products is not responsible for delays caused solely by a bank or payment-service provider after the refund has been successfully initiated.
For an approved refund relating to a cash-on-delivery order, we may request:
Customers are responsible for ensuring that the payment details provided are complete and accurate.
We will never request your card PIN, UPI PIN, online-banking password or one-time password to issue a refund.
Where a return or replacement is approved because of:
Harvis Food Products will bear reasonable return or replacement shipping costs where return shipping is required.
Original shipping charges may not be refundable where:
Any deductions will be made only where permitted by applicable law.
Unless defective or required otherwise by law, the following will generally not qualify for return or refund:
Products purchased through Amazon or another third-party platform must be cancelled, returned or refunded through that platform.
The third-party platform’s policies will apply to matters including:
Harvis Food Products may assist with product-quality verification where appropriate, but we cannot directly process a marketplace payment refund where payment was collected by the third party.
Bulk, wholesale, dealer, distributor and institutional orders may be governed by separate written commercial terms.
Cancellation of a confirmed bulk order may not be accepted after:
Any advance payment, cancellation charge, return condition or refund arrangement applicable to a business order will be determined by the relevant quotation, invoice, purchase order or written agreement.
Customers should inspect the outer package at the time of delivery wherever reasonably possible.
If the package appears severely damaged, open, leaking or tampered with, the customer may:
Accepting a visibly damaged shipment without recording the issue may make verification more difficult, but it does not remove any right available under applicable law.
Customers are responsible for providing an accurate:
We are not responsible for delay, failed delivery or loss caused by incomplete or incorrect information provided by the customer.
Where an order is returned because of incorrect delivery information, re-delivery may be subject to additional shipping charges.
If an order is shown as delivered but has not been received, contact us promptly.
Before submitting a claim, customers should check with:
We may review tracking information and coordinate with the delivery partner before approving a replacement or refund.
We reserve the right to reject a request where we reasonably identify:
This provision will not be used to deny a legitimate consumer claim.
We may update this Refund and Cancellation Policy periodically to reflect changes in our products, ordering methods, business practices or legal obligations.
The revised policy will be published on this page with an updated “Last Updated” date.
The policy applicable on the date of purchase will generally govern that order, subject to applicable law.
For cancellation, replacement, return or refund requests, contact:
Harvis Food Products – ShriTal
Address:
“Jivan Mangal”, Besides Jalaram Temple, Near Metro Plaza, Bhilvas,
Rajkot – 360001, Gujarat, India
Email: harvisfood@yahoo.com
Phone: +91 99250 21346
Please include “Refund or Cancellation Request” in the email subject line and provide your order number, product details and supporting evidence.
